Booking Management
Manage the complete booking lifecycle — from confirmation to check-out, with auto-generated vouchers, emails, and invoices.
Creating a Booking
Go to Bookings → New Booking. Fill in:
- Customer — select from your customer list
- Booking Title — e.g. "Sri Lanka Cultural 10D"
- Destination
- Check-in / Check-out dates
- Number of guests (adults, children, infants)
- Total Amount — full package price
- Link Quote — optionally link to an existing quote (imports line items to invoice)
- Link Itinerary — optionally link to a built itinerary
Booking Statuses
| Status | Meaning | Auto-action |
|---|---|---|
| Tentative | Provisional hold, not yet confirmed | — |
| Confirmed | Booking confirmed by customer | Sends confirmation email, generates vouchers, creates portal link |
| On Service | Customer is currently on tour | — |
| Completed | Tour finished | Triggers review request (if enabled) |
| Cancelled | Booking cancelled | — |
| No Show | Customer did not arrive | — |
Confirming a Booking
Change the booking status to Confirmed and save. TourRova automatically:
- Sends an HTML confirmation email to the customer
- Generates a Transport Voucher (if transport type is set)
- Generates a General/Hotel Voucher
- Creates a Customer Portal link unique to this booking
A flash message shows the result and the portal URL.
Vouchers
Vouchers are printable documents sent to hotels and transport providers to confirm the booking. Go to Vouchers in the sidebar to see all generated vouchers. Each voucher has a Print button to open the printable version.
Generating an Invoice
From any booking view, click the Invoice button (amber, top right). TourRova generates an invoice number (e.g. INV-2026-0001) and shows a full branded invoice with:
- Line items from the linked quote
- Payment history (all received payments)
- Balance due (highlighted red if outstanding)
- Day-by-day itinerary summary
Click Email Invoice to send it directly to the customer, or Print / PDF to save as PDF.
Customer Portal Link
Each confirmed booking gets a unique customer portal URL. Share this with the customer so they can view their itinerary, download vouchers, pay their balance, and message your agency. See Customer Portal guide for details.