Customer Portal
Give your customers a professional online trip dashboard — they view their itinerary, download vouchers, pay their balance and message you. No app download needed.
Overview
The customer portal is a branded, mobile-friendly web page unique to each booking. Your customer logs in using their booking reference (e.g. BK-2026-0042) and email address — no account or password setup required.
How Customers Access the Portal
Each booking has a unique portal URL in the format:
The portal link is automatically sent to the customer when you confirm a booking. You can also share it manually at any time from the booking view → Quick Actions → Send Portal Link.
Login screen asks for:
- Booking Reference — e.g. BK-2026-0042
- Email Address — must match the customer's email on file
Portal Tabs
| Tab | What the customer sees |
|---|---|
| Itinerary | Full day-by-day itinerary with activities, hotels, transport, and meals. Only shown if an itinerary is linked to the booking. |
| Vouchers | All generated vouchers (Transport, Hotel/General) with a Print button for each. |
| Payments | Payment summary: total, paid amount, balance due. A "Pay Now" button links to the payment page (if PayPal or portal payment is enabled). |
| Messages | A chat-style messaging thread between the customer and your agency. New messages trigger an email notification to you. |
Sending the Portal Link
From any booking view, in the Quick Actions panel on the right:
- Click Send Portal Link
- The portal URL is shown — copy and send via any channel
- Or click WhatsApp Customer to send via WhatsApp with one click
Customer Messages
Customers can send messages from the Messages tab in their portal. When they send a message:
- You receive an email notification at your agency email
- The message appears in TourRova under Communication → Customer Portal
- You can reply from TourRova — the customer sees your reply in their portal
An unread message badge appears on the Customer Portal sidebar link so you never miss a message.